SCME - Customer Service: The Post Sales Processes

This course shines a light on the oft forgotten topic of customer service in SCM. You will be introduced to the key activities that must take place after an order is fulfilled. Key coverage includes customer service, service parts fulfillment, and reverse logistics.

Key:

Complete
Failed
Available
Locked
Supply Chain Management Essentials - Customer Service - The Post Sales Processes - Video
Open to view video.
Open to view video.
Supply Chain Management Essentials - Customer Service - The Post Sales Processes - Quiz
20 Questions  |  Unlimited attempts  |  14/20 points to pass
20 Questions  |  Unlimited attempts  |  14/20 points to pass
Suggested Reading
Reverse Logistics: A New Core Competency
Open to download resource.
Open to download resource.
Manufacturing: Full Circle
Open to download resource.
Open to download resource.
Critical Shipments: If I Only Had a Part
Open to download resource.
Open to download resource.
Certificate
Live Viewing: 1.00 CEU credit and certificate available
Live Viewing: 1.00 CEU credit and certificate available